Shipping Information (New Zealand)
At FE Sports NZ Limited, we understand that reliable delivery plays an important role in planning — whether you’re ordering for resale, supplying a school or club, or managing time-sensitive stock commitments. The information below explains how orders for New Zealand customers are processed, despatched, and delivered, and helps set clear expectations around timeframes, freight charges, and delivery responsibilities.
This page applies primarily to retail trade customers, but also to schools, clubs, and other purchasers unless stated otherwise. A short trade summary is provided for quick reference, followed by more detailed information for those who need it.
Shipping – Trade Summary (Quick Reference)
This summary is provided to assist retail trade customers with order planning and customer commitments.
Full details are set out further below.
Order Processing and Despatch
Orders are processed on Brisbane business days, with despatch timing aligned to our warehouse operating hours.
Orders are released for despatch once payment has been confirmed and stock is available. Despatch refers to the time your order leaves our warehouse and is not the same as delivery time.
Most orders for New Zealand customers are fulfilled from our Brisbane (Australia) warehouse. As a result, delivery timeframes reflect international transit into New Zealand before final local delivery.
During peak trading periods, promotional events, or periods of high order volume, despatch times may be extended. Where this occurs, we aim to release orders as soon as practicable.
Tracking and Delivery Updates
Where available, tracking details are issued once an order has been despatched and are generally sent by email.
For New Zealand orders, tracking may not show immediate activity after despatch. Orders are first transported to New Zealand by our shipping partner and then handed over to a local courier for final delivery. Tracking information typically becomes active once the parcel has been received and scanned by the local courier.
An inactive tracking link or consignment number shortly after despatch does not indicate a delay or issue with your order. It’s very common for tracking to show no activity during international transit, even though the shipment is moving as planned.
Estimated delivery timeframes are provided as a guide only and are calculated from the point the parcel enters the local courier network. Delivery times may vary due to factors outside our control, including courier network delays, weather events, customs or biosecurity processing, and peak demand periods.
Delivery Timeframes
Estimated delivery timeframes for New Zealand orders are as follows:
All delivery timeframes are estimates only and are subject to carrier schedules and external factors beyond our reasonable control. Delivery estimates are measured from despatch and reflect international transit into New Zealand before final local delivery.
Freight Charges
Freight charges are calculated at checkout based on the greater of actual weight or cubic volume, in line with standard courier pricing models.
Orders with a total value over NZD $200 may qualify for free standard shipping, excluding bulky or oversized items such as trainers and similar large cubic volume products. Free shipping eligibility may also be affected by destination, including rural or remote delivery areas. Where free shipping does not apply due to item size or destination, the applicable freight charge will be shown clearly before checkout is completed.
Any applicable freight charges are clearly displayed at checkout before your order is confirmed.
Once an order has been despatched, freight charges are non-refundable, except where circumstances require otherwise.
Split Shipments and Backorders
If an order contains multiple items, products may be despatched in more than one consignment depending on availability, warehouse location, or freight requirements.
Where possible, we aim to minimise split shipments, however availability and freight requirements may require items to be sent separately. Where an order is split into multiple shipments, freight charges may apply to each consignment.
If an item is temporarily unavailable, it may be placed on backorder and shipped once stock becomes available, unless otherwise agreed. Customers who require all items to ship together should contact Customer Support prior to despatch.
Delivery Conditions
Deliveries are made to the address supplied at the time of ordering. Business addresses are strongly recommended for trade customers.
If an authority to leave is provided, delivery is deemed complete once the carrier leaves the goods at the nominated location. FE Sports cannot accept responsibility for loss, theft, or damage after delivery under an authority to leave. If you have concerns about unattended delivery, we recommend using a staffed business address or contacting Customer Support to discuss alternatives.
It is the customer’s responsibility to ensure the delivery address is accurate and suitable for the type of freight being delivered, including access for tail-lift or forklift services where required.
Inspection, Damage, and Shortages
All deliveries should be inspected as soon as practicable after receipt.
Any damaged goods, shortages, or incorrect items must be reported to FE Sports Customer Support within 48 hours of delivery. Reports should include the order number and clear photographs where possible. Prompt reporting helps us resolve issues quickly while carrier investigation windows are still open.
Reports made outside this timeframe may not be accepted, as carrier investigation windows are limited.
Rural and Special Delivery Areas
Delivery to rural addresses, RD locations, and certain offshore or remote areas may require additional time beyond standard estimates.
Customers are encouraged to allow extra time when ordering for rural delivery, particularly during peak periods.
A special note for retailers
We understand that you may be ordering to meet customer commitments or event timelines. If an order is time-sensitive, involves bulky items, or is being delivered to a rural or offshore location, we strongly recommend checking delivery expectations with us before ordering so we can help you plan with confidence.
Further Assistance
We aim to make shipping and delivery as clear and predictable as possible for both our retail trade customers and end consumers. We recognise that retailers rely on accurate information when making stock commitments, and that end customers want confidence in when and how their order will arrive.
If you’re unsure how any of the above applies to your order, have specific delivery requirements, or need clarification before placing an order, our Customer Support team is happy to assist. Getting in touch early helps avoid delays and misunderstandings, and allows us to recommend the most appropriate delivery option for your needs.