FE SPORTS NZ LIMITED
Terms and Conditions – New Zealand
01 December 2025
These Terms and Conditions set out the basis on which FE SPORTS NZ LIMITED (“FE Sports”, “we”, “our”, “us”) supplies products to customers located in New Zealand. By using our website or placing an order, you agree to these Terms and Conditions.
Nothing in these Terms affects your rights under New Zealand law, including the Consumer Guarantees Act 1993 (“CGA”) and the Fair Trading Act 1986 (“FTA”), except where expressly excluded for commercial acquisitions as set out below.
1. Ordering and formation of contract
When you place an order through our website, you are making an offer to purchase the selected products. Our system automatically sends an order confirmation email to acknowledge receipt of your order.
A contract for the supply of products is formed only when the goods are prepared for despatch. The automatic confirmation email does not constitute acceptance.
Prior to despatch, if we identify an error in price, description, or any other issue (other than availability), we may contact you to discuss options. If the issue relates to availability, the item may be placed on backorder. If the product cannot be supplied as listed, or if no agreement is reached, the affected portion of the order will not proceed, and any payment already made for the unavailable item will be refunded.
2. Product information and suitability
We aim to ensure that all product details, specifications, and descriptions are accurate and up-to-date. Variations can occur, and manufacturers may change specifications without notice.
If a product does not match its description, your rights under the CGA apply, and you may be entitled to a replacement, repair, or refund.
FE Sports is not responsible for damage arising from incorrect installation, misuse, or installation carried out inconsistently with manufacturer guidance. We encourage customers to use qualified bicycle technicians when fitting parts, as some manufacturer warranties require this. Please review all warranty conditions before attempting installation or repair. Incorrect installation may void certain manufacturer warranties.
3. Pricing, payment, and GST
All prices on our website are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) at the applicable rate.
Payment can be made via Visa, Mastercard, AMEX, EFT, or approved credit terms for trade customers. Payments through our checkout are processed securely. Charges will appear on your statement as “FE SPORTS NZ LIMITED”.
If pricing or description errors are identified before the order is accepted, we reserve the right to correct the issue and contact you for confirmation.
If your order cannot be fulfilled after payment, items will go to backorder.
4. Availability and delivery
We strive to keep stock information accurate and despatch orders promptly. If an item is unavailable or delayed, it will go to backorder.
Orders containing multiple items may be delivered separately. Delivery timeframes are indicative; while we aim to meet them, delays can occur. You may cancel your order at any time before despatch and receive a refund. Backordered items will be shipped as soon as they arrive.
If a product is discontinued or made obsolete, we will notify you and offer an alternative if available, or provide a full refund.
5. Cancellations
Orders may be cancelled prior to despatch by contacting us using the details on our “Contact Us” page. Once an item has been despatched, the returns process outlined in Section 6 applies.
6. Returns, exchanges, and consumer rights
6.1 Commercial acquisitions
Goods supplied by FE Sports NZ may be purchased for personal, domestic, or household use, or for commercial purposes. To the extent permitted under the Consumer Guarantees Act 1993 (CGA), goods purchased for rental, hire, fleet use, or other commercial use where they are not sold to end consumers are excluded from the statutory consumer guarantees that apply to private consumers.
6.2 Rental and hire applications
Where goods are purchased for rental or hire, whether short-term or long-term, the purchase constitutes a commercial acquisition. You are solely responsible for ensuring that such goods remain safe, maintained, and fit for purpose throughout their use. FE Sports NZ accepts no liability for any loss, damage, or claims arising from end-user misuse, failure to maintain, or improper operation during rental or hire.
6.3 Consumer purchases
Where goods are acquired for personal, domestic, or household use, your statutory rights under the CGA remain in effect. Remedies may include repair, replacement, or refund for faulty, unsafe, or misdescribed goods. Nothing in these Terms affects these statutory rights for such consumer purchases.
6.4 Warranty claims
Warranty claims are subject to the manufacturer’s warranty conditions. FE Sports NZ may, at its discretion:
Claims may be declined where goods show evidence of misuse, incorrect installation, unauthorised modification, or excessive wear beyond what would be reasonably expected for personal, domestic, or household use.
6.5 Non-warranty and discretionary returns
Non-warranty returns are accepted only with prior written approval from FE Sports NZ. Approved returns must be in unused, original packaging, and fit for resale. Restocking fees, handling, and freight charges may apply. Returns sent without prior authorisation may be rejected or returned at your expense.
6.6 Risk and responsibility in returns
Risk in returned goods remains with you until the goods are received, inspected, and accepted by FE Sports NZ. You must package all goods securely and follow all return instructions issued as part of the RFC process.
7. Liability, limitation, and indemnity
7.1 Responsibility after resale, rental, or hire
Once goods leave your possession or are supplied to end consumers (via resale, rental, hire, loan, or fleet deployment), FE Sports NZ has no control over their use, condition, or continued safety. You are responsible for ensuring that goods:
7.2 Commercial purchasers
Where goods are acquired for a purpose that is wholly or mainly related to rental, hire, fleet, gym/studio use, or other commercial activity where the goods are not sold to end consumers, the CGA does not apply to the extent permitted by law.
To the extent allowed, FE Sports NZ excludes all implied warranties, conditions, and guarantees for commercial acquisitions, except to the degree they cannot legally be excluded.
7.3 Limitation of liability
To the maximum extent permitted by New Zealand law:
7.4 Indemnity
You indemnify FE Sports NZ against all claims, losses, liabilities, damages, costs, or expenses arising from:
This indemnity applies whether claims arise in contract, tort, statute, or otherwise.
8. Privacy and data security
Your privacy is important. We handle personal information in accordance with the Privacy Act 2020 and our FE Sports NZ Privacy Policy. We collect information to process orders, provide service, and improve our website. Information is stored securely and protected with industry-standard security, including SSL encryption.
We will not sell or share personal information except to fulfil orders, process payments, or as permitted by law. You may access or correct your information by contacting us.
9. Cookies and analytics
Our website uses cookies to recognise your device, improve site functionality, and analyse browsing behaviour. You can adjust browser settings to disable cookies, though some features may not function correctly. Details are in our Privacy Policy.
10. Copyright and website content
All content on the FE Sports NZ website — including text, graphics, and images — is owned by FE SPORTS NZ LIMITED or used under licence.
11. Website security and account responsibility
Customers are responsible for account login confidentiality. Notify us immediately if access is unauthorised. We take reasonable steps to verify identity before granting access.
12. Governing law
These Terms are governed by New Zealand law. Any disputes will be resolved through the New Zealand courts.
13. Updates to these Terms
FE Sports NZ may update these Terms at any time. The version published on the website at the time of your order applies to that purchase.
We are committed to supplying quality goods and supporting our customers with clear, fair, and transparent processes. If you have any questions about these Terms and Conditions or need assistance with your purchase, please contact us and we will be happy to help.
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